Privacy Policy

DJ Diamond Designs

Effective Date: 01/04/2026

1. Introduction

DJ Diamond Designs (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website:
www.djdiamonddesigns.com.au

2. What Information We Collect

We may collect the following types of personal information:

Personal details

Name

Email address

Phone number

Business name (for trade clients)

Enquiry information

Information you provide via contact forms, email or phone

Details about your request, order or enquiry

Website usage data

IP address

Browser type and device information

Pages visited and time spent on site

3. How We Collect Your Information

We collect personal information in the following ways:

When you submit a contact or enquiry form

When you contact us via email or phone

When you interact with our website

Through cookies and tracking technologies

4. Why We Collect Your Information

We collect and use your information to:

Respond to enquiries and provide customer support

Process orders or trade requests

Communicate with you about our products and services

Improve our website and user experience

Comply with legal obligations

5. Cookies & Analytics

Our website may use cookies and similar technologies to enhance your browsing experience.

We may use tools such as:

Google Analytics

These tools help us understand how visitors use our website, but do not identify you personally.

You can disable cookies via your browser settings.

6. Disclosure of Personal Information

We may disclose your personal information to:

Service providers (e.g. website hosting, IT support)

Payment processors (if applicable)

Marketing and analytics providers

Government or regulatory authorities where required by law

We take reasonable steps to ensure these parties handle your information securely.

7. Data Security

We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet is completely secure.

8. Access and Correction

You have the right to:

Request access to the personal information we hold about you

Request corrections if your information is inaccurate or outdated

To do so, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

10. Email Marketing & Communications

DJ Diamond Designs may send email communications to business contacts and trade clients in relation to our products, services, updates, and industry information.

Consent

We will only send marketing communications where:

You have opted in to receive such communications, or

It is reasonably expected as part of an existing business relationship (e.g. trade clients), in accordance with applicable laws

You may opt in by:

Subscribing via our website

Providing your details during a trade enquiry or account setup

Consenting to receive updates during communication with our team

Use of Email Marketing Platforms

We use third-party email marketing providers.

These platforms may store your contact details (such as name, email address, and business information) on secure servers, which may be located outside Australia.

We take reasonable steps to ensure these providers handle your personal information in accordance with applicable privacy laws and maintain appropriate data security standards.

What We Send

Our communications may include:

Product updates and new arrivals

Industry insights relevant to trade clients

Event invitations or trade opportunities

Service updates

We do not send excessive or irrelevant communications.

Unsubscribing

You may opt out of receiving marketing emails at any time by:

Clicking the “unsubscribe” link included in our emails

Contacting us directly using the details below

Once you unsubscribe, you will no longer receive marketing communications, however we may still contact you regarding active orders, accounts, or essential business matters.

Data Handling

We do not sell, rent, or share your email details with third parties for marketing purposes.

Your information remains confidential and is used solely for communication between you and DJ Diamond Designs.

11. Overseas Disclosure

Some of our service providers (e.g. analytics or hosting platforms) may be located overseas.
By using our website, you consent to your information being transferred outside Australia where necessary.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

DJ Diamond Designs
Email: sales@djdiamonddesigns.com.au
Phone: +617 412 071 103